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To enhance your account security, we highly recommend enabling 2FA. Once activated, you'll need to input a one-time 6-digit code whenever you log in, withdraw funds, or change your password.

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Bitanica Ltd. is committed to offering convenient and customized services and products to customers

Ready-made records (hereinafter - Cookies) policy defines the process and conditions of ready-made records used by 'Bitanica' LLC

A necessary cookie is necessary to be able to use various functions on the provider's website. They are necessary for the operation of the website and cannot be disabled

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A marketing cookie is used to provide more information about our services, based on the data you visit the website frequently, to improve the selection of content and to offer you more alternatives when using our website.

Cookie Policy

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The use of IBAN an Reference number is obligatory to deposit to your Bitanica balance. When making bank deposit, you should transfer the amount to Bitanica's IBAN and obligatory indicate the Reference Number in the destination. Third-party deposits are not allowed.

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Please indicate only [Reference code] in transfer description otherwise the amount will not be deposited on your account. Transfers to third party accounts will not be deposited.

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Before transferring an asset from the cross-margin wallet be sure that the margin level should not be less than 2.

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Please note that fees for bank transfers may vary depending on the recipient's bank. While we strive to maintain low fees, transfers to banks outside our network may incur higher charges. Bitanica.com does not impose additional fees beyond those stated on our prices page.

Bank Transfer Fees Disclaimer

For trading with GELb pairs, both Taker / Maker fee rate is 1.5%. Volume-dependent fees may also apply.

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Peer-to-peer exchange (or P2P exchange) is a marketplace where people can trade crypto directly with each other on their own terms, in virtually any country.

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When providing virtual asset services, `Bitanica` LLC (hereinafter - the provider) (405573856) acts in accordance with the norms and requirements stipulated by the legislation of Georgia and the best international practices.

It is important for the provider to ensure the protection and security of data about its customers in order to implement high-quality services and maintain a leading role in the market.

The purpose of this personal data protection policy (hereinafter - the policy) is to define the rights and obligations of Bitanica LLC as a data processor and provider, as data subjects, and to explain the bases and purposes of personal data processing.

Introduction

Based on the written consent given by the data subject, the provider is authorized to process any data for direct marketing purposes;

to process data on the basis of a legal act;

to process data in accordance with its own activities and to ensure the fulfillment of the requirements defined by the law;

Authority of data processor (provider):

to get acquainted with the proposed policy;

In case of familiarization and acceptance of the conditions defined by the policy, express consent to the processing, storage and recording of data about him;

provide the Provider with accurate, true and unmistakable information/data;

Obligation of the data subject (user):

The data processor is obliged to stop the processing of data for direct marketing purposes and/or ensure the termination of data processing for direct marketing purposes by an authorized person no later than 10 working days after receiving the data subject's request;

To provide the data subject with the following information:

Name and registered address of data processor and authorized person (if any);

To whom the data about him was given, the basis and purpose of giving the data. Providing the mentioned information is not mandatory if the data is public according to the law;

Is the provision of data mandatory or voluntary; if it is mandatory - the legal consequences of refusing it;

The right of the data subject to receive information about the data processed about him, to request their correction, update, addition, blocking, deletion and destruction;

to take organizational and technical measures that ensure data protection from accidental or illegal destruction, alteration, disclosure, extraction, any other form of illegal use and accidental or illegal loss;

record all the actions performed on the data in electronic form;

with respect to data available in non-electronic form, to ensure accounting of all actions related to data disclosure and/or change;

ensure the adoption and existence of adequate security measures for risks related to data processing;

When disclosing data, record the following information: which data will be disclosed, to whom, when, and on what legal basis. The mentioned information is stored together with the data about the data subject during their storage period;

At the request of the data subject, to correct, update, add, block, delete or destroy the data if they are incomplete, inaccurate, not updated or if their collection and processing was carried out against the law. For the purposes of this clause, data correction, updating, addition, deletion and disposition are carried out within 15 days of receiving the request, and the decision on blocking is made within 3 days and is valid until the decision on correction, update, addition, deletion and destruction of data is made by the data processor;

According to the user's request, to stop the data processing and/or to destroy the processed data within 5 days from the submission of the application, if there is no other reason for the data processing. 

Obligation of data processor (provider):

Personal data (hereinafter - data) - any information related to an identified or identifiable natural person. A person is identifiable when it is possible to identify him directly or indirectly, in particular, with an identification number or a characteristic of a person with physical, physiological, psychological, economic, cultural or social signs.

Biometric data - a physical, mental or behavioral characteristic that is unique and permanent for each natural person and by which it is possible to identify this person (fingerprint, foot print, color membrane of the eye, retinal membrane of the eye (retinal image), facial characteristic)

Data processing - any action performed on data using automatic, semi-automatic or non-automatic means, namely, collection, recording, photographing, audio recording, video recording, organizing, storing, changing, restoring, retrieving, using or disclosing data for transmission, distribution or otherwise making available by making, grouping or combining, blocking, erasing or destroying;

Data subject (hereinafter - user) - user of the provider, a natural / legal person, about whom the data is processed.

Consent - the voluntary consent expressed by the user (data subject) to the processing of data for a specified purpose after receiving relevant information orally, by telecommunication or other appropriate means, by which it is possible to clearly determine the will of the data subject;

Data processor - for the present purposes - a provider who individually or jointly with others determines the purposes and means of personal data processing, performs data processing directly or through an authorized person;

Authorized person - an employee of the provider who processes data for or on behalf of the data processor;

Third party - natural or legal person, public institution, except for the data subject, personal data protection service, data processor and authorized person;

Definition of terms

The processing of the user's personal data (including biometric data) is an integral part of the use of the provider's website and the services and products offered by the provider;

Appropriate organizational and technical measures for data protection have been adopted during data processing;

The provider is not responsible for the protection of personal data of users on third-party websites;

By accessing the provider's website, using the services and products, the user expresses his consent that he has familiarized himself with this policy, that the conditions defined by the policy are clear and understandable to the user, and that the provider processes his personal data in accordance with the legislation of Georgia and this policy;

When registering in the provider's system and using services / products, this policy becomes an appendix to the general service agreement;

The provider is entitled to make changes to the policy at any time, about which the user will be notified using the updated version on the website and/or in the form of a message sent by means of communication;

This policy is approved by the director of the provider and becomes effective from the date of its signature;

During data processing, the provider provides:

to process data fairly and legally, without violating the dignity of the data subject;

 processing data only for specific, clearly defined, legal purposes;

 to store data only for the period necessary to achieve the purpose of data processing;

For direct marketing purposes, the Provider may process the following data: name(s), address, telephone number, e-mail address;

Biometric data can be processed in the course of activities, for the purposes of security and property protection, as well as to prevent the disclosure of confidential information;

The Provider may carry out data processing directly by himself (authorized employees) and/or through persons in business relations with him (hired persons), including persons providing external support services, which include but are not limited to the following activities: data centers, hosting, cloud hosting , customer support centers, marketing and other functions;

Basic provisions:

Data processing is required by the data processor to fulfill the duty assigned to him by law;

According to the law, the data is publicly available and/or the data subject has made it available;

Data processing is necessary to consider the application of the data subject (to provide services to him);

When processing data, the provider relied on the following grounds:

Data processing is necessary for the purpose of providing services to the user and the user's use of the provider's products;

`Bitanica` LLC, as a virtual asset service provider, is a regulated entity that, for the purposes of service implementation, must identify and verify the user, request additional information if necessary, evaluate and store it for the period established by law;

The provider ensures personal data processing in accordance with legal requirements.

Data processing:

Establishing/verifying/confirming the user's identity;

ensuring compliance with other legal requirements imposed by the provider;

Signing, executing and/or taking further actions for services and/or other type of contract with the customer;

transfer of funds (including virtual assets) and, in accordance with the law, to send the necessary information related to the transfer/accompanying the transfer;

Implementation of Know Your Customer (KYC) requirements;

Ensuring compliance with legal requirements related to virtual asset services;

dispute management, customer support and administration of activities necessary for service implementation (including telephone and electronic communication records) and monitoring;

Open communication with the customer (provision of information);

Purposes of processing:

To fulfill the above-mentioned purposes, the provider processes and stores the following data about the user:

other additional documentation / copies submitted by the user during the service process;

records of communication with the customer;

Transactions, operations, deals performed by the user when receiving the service;

other data required by the legislation of Georgia, which is necessary for the implementation of the provider's activities;

other additional data provided in the user's identity document;

Data is collected, processed and stored for at least 5 years after termination of business relationship with the customer, unless otherwise provided by law;